I finally found it, if you need it.
http://www.ctc.org.uk/about-ctc/policie ... -procedure
Edited.
I am still trying to work out HOW you do it
http://www.ctc.org.uk/sites/default/fil ... ures_0.pdf
"3. Guidance Notes to the Procedure
1. *A formal complaint is one made in writing and addressed to the Club itself or an appropriate
official of the Club, i.e. the Chief Executive, a member of his staff or a National Councillor."
It appears you have to write
This is the Cheif Exec -
http://www.ctc.org.uk/about-ctc/ctc-nat ... l-mckinley
